frequently asked questions
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Where can I buy Little West Street's collections?
Our entire collection assortment is available online for purchase. You can sign up to learn about our new collections and promotions!
What goes into making your products?
All our products are designed exclusively in New York. We use the best quality fabrics and intricate detailing to ensure our products retain their luxurious finish for many years to come.
We also follow international safety standards to make sure our products are safe for children.
What is the best way to care for the products?
We pride ourselves in providing ease of care. We know you have so much going on and we want to make it easy for you. Most of our products are machine washable.
Detailed care instructions are available on individual product pages.
Do I need to create an account to purchase online?
You can place an online order without creating an account or registering with us by checking out as a "Guest".
However, creating an account makes it quick and easy for you to see past orders, track the status of your orders, create wish lists, save your shopping bag, and place future orders quickly as we are able to store your billing and shipping address for faster checkout.
Will I receive an order confirmation after an online purchase?
We will request for your email address during order processing and will send you a message confirming your order within 24 hours of placement.
How can I find the status of my order placed online?
Your order becomes available for status tracking 1-2 days after it is placed. You can track your order status online by visiting the Track Order page or by logging in to your account if you have created one.
Which countries do you deliver in?
We deliver in over 100 countries. Please contact us at [email protected] for specific inquiries. During COVID, we have consolidated our warehousing to India, which is a perfect central location for us to ship across the world, and it's where we manufacture as well. All orders are shipped from India. We have priority shipping relationships with Fedex & UPS, so orders arrive quickly.
How long will it take for an order to arrive?
Once shipped from our warehouse, orders are scheduled to arrive within 3-9 business days depending on the destination. Personalized orders may take an additional 4 business days. In the event of a delay, we will notify you by mail.
What happens if I am not home when the package arrives?
Our shipping partner will attempt to deliver the package three times before it is returned to us. In such an event, please note we will not be able to provide a refund for the order. Re-shipping would be charged as per actual international shipping cost. Please provide your complete and accurate address including zip code and mobile number to ensure a seamless and quick delivery.
Could I change the shipping address of an order?
Shipping address can only be modified before the order is billed or shipped. We strive to be as flexible as possible, however, we also ship your order promptly to make sure you receive it quickly.
Could I ship products in one order to multiple addresses?
To ship to more than one address, please create separate orders.
I did not receive my order. What should I do?
Once shipped from our warehouse, orders are expected to be delivered within 3-9 business days depending on the destination. Personalized orders may take an additional 4 business days. If your order has not arrived in this time frame, please contact us with your order number at [email protected].
What payment methods are accepted?
All customers can make a payment on our online website using any credit/debit card or PayPal
Please note that if you are purchasing using your credit/debit card for the first time on our website, your bank may require you to confirm the transaction.
If you need help with the payment for your order, please contact us at [email protected], and we will place it on your behalf, and send over an offline invoice.
What currency will I be billed in?
All customers will be billed in US Dollars.
return & exchanges
Can I cancel my order?
Orders may be canceled within 24 hours of placing an order online, assuming the order has not already been moved to the personalization process or has not already been shipped. Please write to us at [email protected] to cancel your order. In the event of a cancellation, your payment will be returned to your account within 2 weeks.
Can I return or exchange my order?
We work very hard to ensure that the highest quality standards are met. Majority of our products are handcrafted & made to order, to ensure we are providing you with fresh, custom products, as well as taking care of the planet by reducing wasteful production. For this reason, we are unable to accomodate returns or exchanges. However, if you are still unsatisfied with your order, please write to us at [email protected] with your order number, product you would like to return and reason for return, and we can discuss this with you.
We cannot accept returns on personalized orders, items on sale, and festive/holiday items. Please note that unless the item(s) are defective, you will have to borne the cost of shipping back the product to our warehouse in India or USA.
My order was delivered incorrectly or is damaged. What should I do?
If the item delivered is different from the order placed or has a quality issue, we will provide a full refund or re-fulfill your order. Please inform us within 7 business days of receiving the product by emailing at [email protected]
Please note that we require all returns or exchanges to reach us within 7 days from delivery date.
What does personalization mean?
Personalization allows you to add up to 16 characters to some of our products (upto 8 characters on our nightwear) – popular choices are the child’s name, initials, date of birth, or a message. You can select from three beautiful fonts – Times, Garamond and Ballantines.
Items that can be personalized are marked with a “personalize this now” icon. Personalized items make perfect gifts for the little ones – something they cherish for a long time!
What does personalization cost?
The cost of monogramming or personalizing appears when you click the "personalize this now" button. It varies from USD 5 - 15 based on the product.
Can I cancel or return a personalized item?
Orders for personalized items cannot be cancelled or returned except when due to defect.
I am looking for a gift. Can you help?
We have lots of great gifts for the little ones – for all occasions. Please click here for our gift section which will recommend gifts to you by age, price and occasion! Also, our beautiful gift cards make the perfect gift and give the recipient the flexibility to choose whatever they love.
Can I send an item as a gift? Do you offer gift wrapping?
Yes, you can mark an order as a gift during the checkout process. For an additional charge of $5, we will wrap your order in our linen fabric bag and finish with a greeting card (with your note on it). Depending on the quantity of items, we may need to wrap products in multiple bags.
For your convenience, the invoice for a gift order will not include prices. You can directly ship to the recipient or to yourself to present to them personally!